
"The only thing we have to fear is fear itself"Thus spake FDR in his inaugural address of 1933. He would probably be quaking in his boots if he looked at marketing today.
We all seem to spend fretting about the state advertising and it's agencies are in,the
consumer generated media and media crowding. However, few of us seem to be either willing or able to do anything about it. I don't believe it's because we do not know what we have to do: most of the people discussing this (especially on the blogosphere) are far smarter than I am and have/are coming up with smart ideas. And maybe that's because we are tackling the wrong issue.
The biggest human condition that (always) stands in the way of change is fear. That's why the warranty or money back guarantee was such a great idea in retailing (and still is). And it's why brands are in so much trouble.
Confidence, in a person or brand, breeds charisma and attraction. In a
Wall Street Journal review Boone Picken's (a famous American oil "wildcatter") autobiography, the author talks about how Picken's confidence was a self feeding mechanism for success. The same thing can be applied to brands. If a brand has confidence - the way all the classic case study brands do - they attract people to them because of their projected strength. But for every Dolce and Gabbanna (who had to have 5 countries threaten them with closing their business), there is a GM that reacts to a single pressure group.
So if our enemy isn't ignorance, but fear, what can we do? Classic change management usually states the need for a charismatic leader. Unfortunately, I don't Howard Schulz or Burtch Drake riding up on a white horse. So perhaps instead we on the provider end have to take more risk - do what we tell brands to do and give something away in order to get something back. In an ideal world we would start a little group - call it Gratis - that would work for free in exchange for getting to experiment and prove new models of marketing. It's that, or live in what at the very least could be described as permanent uncertainty.